Money Back Guarantee Policy

At LORENTHRA, we are committed to ensuring the satisfaction of our customers. Our Money Back Guarantee policy is designed to provide peace of mind when you shop with us. Please review the details below to understand how the policy works and how it applies to your purchase.

Eligibility

To qualify for a refund, please ensure that you meet the following criteria:

• The request for a refund must be made within 30 days of receipt of your purchase.
• The product must be in its original condition, with all original packaging and accessories intact.
• A valid proof of purchase from LORENTHRA is required.

Non-Refundable Items

Please be aware that certain items are non-refundable. These include:

• Products that have been personalized or custom-made.
• Items purchased on sale or as part of a promotional offer.
• Perishable goods or time-sensitive products.

Process for Returns

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call us on (555) 123-4567 to request a return authorization.
2. Fill out the return form provided by our team and include it with your returned item.
3. Ship the item to our office address: 1234 Business Park Drive, Suite 567, Metropolis, State, 12345.

Refunds

Once your return is received and inspected, we will send you a notification regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Contact Information

For further assistance, please contact our customer service team. We are here to help you with any queries you may have regarding this policy:

Email: [email protected]
Phone: (555) 123-4567

Thank you for choosing LORENTHRA. We appreciate your trust and are dedicated to providing you with the highest quality of customer service.